HEISR toothbrushes use a 3-sided (wraparound) brush head that is designed to contact the front, back, and biting surfaces of each tooth simultaneously. This helps cover more tooth surfaces with each brushstroke than a standard brush. It is a form of electric toothbrush engineered for more comprehensive daily cleaning.

Unlike a standard one-sided brush, the HEISR’s triple-sided head is designed to reach areas that ordinary brushes often miss. By cleaning the inner, outer, and chewing surfaces in one pass, it can reduce missed spots and make daily brushing feel easier and more complete.

HEISR toothbrushes are designed for most adults. They are particularly useful for people who want an easier daily brushing routine or who have trouble reaching back teeth with a regular brush. They may also benefit users with sensitive teeth or mild gum issues, since the bristles are generally soft and the motion is designed for gentle contact
. (If you have specific oral health conditions, follow any advice from your dentist.)

Yes. HEISR toothbrushes are rated for normal bathroom use. (The body is water-resistant, so you can rinse it and use it by the sink or shower. Avoid submerging it under water for long periods.)

On a single full charge, the HEISR X1 lasts up to ~60 days* of typical use (2 minutes twice per day), and the HEISR X1 Pro lasts up to ~90 days*

. *Battery life varies with brushing mode and frequency; results “up to 60/90 days” are based on two 2-minute uses per day. Actual duration will vary by usage.

HEISR X1 offers multiple modes (e.g. Clean, Gentle, Massage) to suit different preferences. The X1 Pro model offers “3 modes × 3 intensities” (nine combined settings)
for more fine-tuned control.

The HEISR X1 uses a standard USB charging base. The X1 Pro comes with a convenient wireless charging dock
. (Both models include a charging base in the box.) We recommend charging only with the provided charger. Always follow the included user guide for charging and care instructions.

The HEISR X1 is the standard 3-sided electric toothbrush model, suited for everyday brushing. The X1 Pro is an upgraded version: it has a larger battery (up to 90 days on a charge vs. ~60 days on X1), a wireless charging dock, and more cleaning mode options (3×3 intensities vs. 3 modes)
. Otherwise, both share the same wraparound brush head design.

Choose HEISR X1 (available in White or Pink) if you want a simple, cost-effective 3-sided toothbrush for yourself.
Choose HEISR X1 Pro if you want the extra battery life, wireless charging, and advanced modes it offers.
Consider one of the HEISR bundles (e.g. 2-pack for couples or families) if you need multiple brushes.

HEISR offers a range of bundles for households or gifting. For example, you may find a 2-pack of X1 brushes (for two people) or a 2-pack of X1 Pro brushes, and a 3-pack “Family Bundle” (with X1 White, X1 Pink, and X1 Pro). Bundles combine the listed products at a value price. Check the HEISR store for current bundle options.

Each HEISR electric toothbrush includes one or two brush heads in the box (depending on the model or bundle). Additional brush heads are sold separately.

Replace your brush head approximately every 3 months, or sooner if the bristles appear frayed or worn. Regular replacement helps maintain brushing effectiveness.

HEISR brush heads fit both the X1 and X1 Pro handle. (Check the replacement head listing to be sure you’re buying the correct 3-sided brush head designed for HEISR handles.)

The HEISR 3-Sided Replacement Brush Heads - 2-Pack includes two brush heads designed for HEISR toothbrushes. (Brush heads are sold in packs of two. They come unassembled; just snap them onto your HEISR handle.)

Official HEISR replacement brush heads are available on the HEISR website. Use only genuine HEISR 3-sided heads for best results.

Yes! We ship to most countries using FedEx or UPS.

Orders are shipped from the U.S. Typically, delivery takes 3–7 business days after fulfillment. You’ll receive a tracking number when your order is shipped.

Standard shipping in the U.S. is free for orders over $39
. Below that threshold, a shipping fee is applied at checkout.

Yes. Once your order is shipped, you will receive an email with tracking information. You can also check the “Order Tracking” page on our site and enter your info.

Contact support immediately at support@heisr.com if you need to change your address. If the order has not yet shipped, we will try to update it for you. Once an order has shipped, we generally cannot change the delivery address.

HEISR offers a 30-day return window on items purchased directly from our official store. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund (product must be unused and in original condition)
. Please contact support for return instructions.

Email support@heisr.com with your order number and reason for return. We will provide a return authorization and instructions if your request is eligible.

Once we receive and inspect your returned item, we will issue a refund to your original payment method within 2–5 business days. Your bank or card issuer may take a few days to post the refund to your account.

Contact us within 3 days of delivery with photos or videos of the issue. If the product is defective, damaged, or incorrect, we will arrange a replacement or refund at no extra cost. We’ll guide you through the process once we confirm the issue.

If the return is due to an HEISR error (defect, wrong item, etc.), we will cover the return shipping. Otherwise, return shipping costs are generally borne by the customer. (Contact us to discuss any issues.)

Yes. HEISR products come with a 2-year limited warranty
. This covers any manufacturing defects or failures under normal use. (Damage caused by misuse or accidents is not covered.)

To make a warranty claim, email support@heisr.com with your order number, a description of the issue, and photos or videos showing the defect. Our team will review your case and guide you through repair or replacement steps.

We accept major credit and debit cards (Visa, MasterCard, American Express, etc.) and any payment methods offered by Shopify Payments at checkout (which may include digital wallets). Accepted methods will appear during checkout.

Yes. Payments are processed through secure, industry-standard payment gateways. We do not store your full credit card information on our servers.

Contact support as soon as possible if you need to cancel or modify your order. If the order has not yet shipped, we will try to accommodate your request. Once the order is shipped, cancellations are generally not possible.

First, check your spam/junk folder. If you still don’t see an email, contact support@heisr.com with your name and the email used, and we will confirm your order details.

Sales tax is calculated during checkout based on your shipping address and local tax laws. U.S. tax is charged according to state rules.

On the checkout page, enter your code in the “Discount” field before completing the payment. Note: Some promotions may exclude certain products or cannot be combined.

Double-check that your card details are entered correctly and that you have sufficient funds or credit limit. Try using a different card or payment method if the issue persists. You may also contact your bank. If payment still fails, reach out to support@heisr.com for help.

For any other questions or assistance, email our customer support team at support@heisr.com. We aim to respond within 24 hours on business days.