Política de envío

At Heisr, we aim to deliver your order quickly, safely, and reliably.
Below is everything you need to know about our shipping process.

1. Order Processing

  • Orders are processed within 1–2 business days
  • You will receive a shipping confirmation email with tracking information once your order is shipped
  • Pre-sale items will ship according to the announced schedule

2. Shipping Time

Estimated delivery time:

  • United States: 3–5 business days 
  • Canada: 8–15 business days
  • Europe: 6–12 business days
  • Australia: 10–18 business days
  • Japan: 3–7 business days

⚠️ Shipping times are estimates and may vary due to logistics conditions.

3. Shipping Fees

We offer simple and transparent shipping rates:

United States

  • Free shipping on orders over $39
  • $4.99 shipping fee for orders under $39

Other Regions

  • Free shipping available based on order value (shown at checkout)
  • Standard shipping fees typically start from $4.99
  • Express shipping (if available) is optional and charged separately

4. Remote Areas

  • Some remote regions may require additional shipping fees or longer delivery times
  • Shipping fees for these areas will be shown at checkout

5. Order Changes & Cancellations

Before Shipment

  • Orders can be canceled or modified free of charge

After Shipment

  • Orders cannot be canceled once shipped
  • If a package is refused, return shipping and handling fees may be deducted from the refund

6. Tracking Your Order

  • Tracking information will be sent via email after shipment
  • You can also check your order status in your account
  • For assistance, contact support@heisr.com

7. Lost, Damaged, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 3 business days
  • Provide photos or videos for verification
  • We will arrange a replacement or refund

If your package is lost in transit:

  • We will assist in opening an investigation with the carrier
  • A replacement or refund will be provided after confirmation

8. Delivery Issues

If tracking shows “Delivered” but you did not receive your package:

  • Please contact us within 3 business days
  • We will assist you in locating the package

9. Delays

Shipping delays may occur due to factors beyond our control, such as:

  • Weather conditions
  • Customs clearance
  • Carrier delays

We appreciate your understanding in such cases.

10. Contact Us

For any shipping-related questions, please contact us:

📧 support@heisr.com